WE ARE YOUR IT DEPARTMENT

 

Maintaining your own computers and equipment can be expensive, time-consuming, and frustrating.  Large companies have corporate IT helpdesks that employees call for IT related problems.  Critical Networking provides the same IT services to small and medium-sized companies who don’t have their own IT support department.  Our team of personable professionals becomes an integral part of your company, serving as your IT department and providing rapid on-site and remote technical support.   We provide comprehensive management for your network infrastructure and responsive, reliable support for your organization when you need it.

Choosing managed IT services allows you to outsource the maintenance of your computer systems while increasing productivity, lowering downtime, and saving on costs.  We’ll take care of IT so you don’t have to.

 

NO LONG-TERM CONTRACTS

 

Remember the great feeling you got the last time you signed a long-term contract?  No?  Us either.  Let’s face it, the contracts that other companies try to get you to sign benefit them much more than they benefit you.  We decided long ago that we didn’t like being locked into long-term contracts, and if we don’t like it then why would we do that to someone else?  That’s why all of our Albuquerque Managed IT Services offerings are monthly, and you can cancel anytime. Our clients stay with us for their IT support needs because we do a great job, not because they signed a contract.

We love our clients, and we want you to be one of them. See why we’re the leaders for Albuquerque Managed IT Services.

What’s Included in Our Managed Services

 

 

  • Protection – Anti-Virus and Anti-Spyware software
  • Computer Maintenance – Weekly tune-ups to keep your computers running efficiently
  • System Updates – Installation of Windows® updates and security patches
  • Inventory – Detailed hardware and software inventory
  • Basic Server Monitoring – Server status, email services, disk space, and more
  • Backup Checks – Server backup checks and restore tests
  • Management Reports – Quarterly reports on the state of the network
  • Discounted Rate – Discounted rate for on-site and remote support
  • Onsite and Remote Support – Unlimited on-site and remote support; full corporate level helpdesk services for your business *
  • Advanced Monitoring – Basic Server Monitoring plus; monitoring of firewall, internet connection, and advance service monitoring
  • Corporate Anti-Spam – Protection for your email server
  • Emergency Support – After-hours emergency support
  • Service Level Agreement – Priority support and guaranteed SLA for response time
  • Vendor Support – We work with your vendors for coordinating repairs for phone systems, internet access, and more

MSP Premium

  • All support included