We have been getting increasing reports from clients about the Microsoft phone call scam. This is when someone calls, pretending to be from Microsoft, and tells you that they detected a problem on your computer. They will try to get you to let them into your computer so they can fix it. In reality, they are looking to delete or lock your files (and pretend that a virus did it), and ask for your credit card and personal info so they can “fix” it.
These calls are NEVER legitimate. Microsoft does not monitor your computer, or have any idea if you are having a problem or not.
From Microsoft’s website: “Remember, Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. Any communication we have with you must be initiated by you.”
If you are one of our customers, just say “Thanks, I’ll let my IT department know” and HANG UP the phone.
Then, let us know and we will check out your machine for you.
Check out this page for more info on how to avoid technical support scams: